News

News

Dear customers,

We have been closed now for some time and have been keeping up to date with all government guidelines and advise. After many discussions we feel that we can confidently open in a safe and controlled manner on 1st June. Below is an outline of all procedures we have put in place to ensure your safety along with all of our staff members, we will always be on the end of a phone, or email should you have any questions.

Visiting our site

We ask that all customers visiting our site respect and keep to the 2m social distancing rules, we will have signs up around the yard. The yard will be cordoned off with a sanitizing station available at our entrance. A member of staff will come to allow you access to the yard.

Customers bringing in/collecting their caravans will be given appointment slots to drop off/collect their caravans and will be asked to remain in their vehicles and will be served by a waiting member of staff. It is imperative these appointment times are kept to as a member of staff will be waiting for your arrival and this will ensure no 2 customers will arrive on site at the same time. All caravans going into our workshop will be wiped down and sanitized before and after service/repair work, again ensuring any risk of possible transmission.

Our accessory shop will be offering a ‘phone & collect’ service, this will enable us to remove some of the contact to our staff members. We will be allowing only 1 customer at a time access to our accessory shop, with a specific area cordoned off, this is to protect our customers, shop staff and service engineers who are frequently in and out of the shop.

We have implemented a staff temperature station, ensuring that no member of staff presenting any symptoms of COVID 19 are present on site.

We have also implemented a new cleaning regime for all of our heavy traffic areas such as staff room, toilets, shop, offices. These will be thoroughly sanitized twice a day which will be logged on a time sheet by an appropriate member of staff.

We will have a number of sanitizing stations in and around our site available for everyone to use at all times.

Our toilet will remain locked, primarily for staff use only however, a key will be made available on request.

We look forward to welcoming you all back to site, should you have any further queries or any special requests please contact us via email.

Stay Safe

All the team at Active Leisure